L-211 Next-Level Audio & Gaming Earbuds

• Returns are only accepted if the product meets the eligibility criteria (defective, damaged, or incorrect item delivered).
• Customers must notify us within 7 days of delivery with proper proof (unboxing video/photos).
• Products must be unused, in original condition, with all packaging and accessories included.
• If a replacement is possible, we will process it first.
• Refunds are only applicable if replacement is not possible.
• Refunds will be processed through the original payment method within 7–14 working days after approval.
• Shipping costs are non-refundable.
• Homebliss TechGear reserves the right to reject returns/refunds if the product does not meet the return policy requirements.

At Homebliss TechGear, we strive to ensure fast, reliable, and secure delivery of all your orders across Pakistan. Please read our shipping policy carefully before placing your order.

1. Courier Partners

• We deliver through trusted courier services across Pakistan, including TCS, Leopard Courier, M&P, Call Courier, and other reliable logistics partners.
• The choice of courier depends on the destination, product type, and service availability in your area.

2. Shipping Coverage

• We deliver to all major cities and towns in Pakistan.
• Remote areas may have longer delivery times depending on courier service coverage.

3. Delivery Time

• Standard delivery time is 2–5 working days for major cities.
• For remote or rural areas, delivery may take 5–7 working days.
• Delays may occur due to weather conditions, public holidays, strikes, or other external factors beyond our control.

4. Shipping Charges

• Shipping charges may vary based on product weight, size, and delivery location.
• Any applicable shipping charges will be displayed at checkout before order confirmation.
• From time to time, we may offer free shipping promotions.

5. Order Tracking

• Once your order has been dispatched, you will receive a tracking number via SMS or email.
• You can track your order directly on the courier company’s official website.

6. Delivery Attempts

• The courier will make up to 2 attempts to deliver your package.
• If the package is not received after repeated attempts, it may be returned to us, and re-delivery charges may apply.

7. Damaged or Missing Packages

• Customers are advised to check the package at the time of delivery.
• If the product is damaged, tampered, or missing items, please report it to our support team within 24 hours with photos/video proof.
• Claims made after this period may not be entertained.

8. International Shipping

• Currently, we only ship within Pakistan.
• International shipping services are not available at this time.

Welcome to Homebliss TechGear. By using our website, products, and services, you agree to the following Terms & Conditions. Please read them carefully.

1. General

• These Terms & Conditions apply to all purchases made through Homebliss TechGear.
• We reserve the right to update or modify these terms at any time without prior notice.
• By placing an order, you acknowledge that you have read and agreed to these terms.

2. Orders & Payments

• Prices are listed in PKR and may be subject to change without notice.
• Homebliss TechGear reserves the right to refuse or cancel any order due to stock issues, pricing errors, or other unforeseen circumstances.

3. Shipping & Delivery

• Delivery timelines may vary depending on location and product availability.
• We aim to dispatch orders as quickly as possible; however, delays may occur due to courier services or external factors beyond our control.

4. Order Cancellation

• Orders can only be cancelled before shipment.
• Once an order has been shipped, cancellation is not possible unless there is a specific, genuine reason approved by our support team.

5. Replacement Policy

• We offer a 7-day replacement policy from the date of delivery.
• Products are eligible for replacement only if they are:

1. 1. Defective or damaged upon arrival.
   2. Incorrect product delivered.

• To request a replacement, customers must provide proof (unboxing video/photos) within 7 days.
• The product must be returned in original packaging with all accessories.

6. Warranty Policy

• All products come with a 1-Year Company Warranty (as provided by the manufacturer/brand).
• Warranty covers manufacturing defects only.
• Warranty does not cover:

1. 1. Physical damage, water damage, or misuse.
   2. Normal wear and tear.
   3. Unauthorized repairs or modifications.

8. Limitation of Liability

• Homebliss TechGear is not liable for indirect, incidental, or consequential damages resulting from product use.
• Customers are responsible for proper product handling and usage.

9. Governing Law

• These Terms & Conditions are governed by the laws of Pakistan.
• Any disputes shall be subject to the jurisdiction of courts in Pakistan.